लाडली फैब्रिक्सLadaliFabrics
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Terms Of Use

This is a legal agreement between you, the potential user (“You”) and Ladali Fabrics, its subsidiaries and its affiliates.

These Terms of Use (“Terms”) govern the access or use by You of the applications, websites, contents, products and services (“the Services”), being made available by Ladali Fabrics. PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE OR SERVICES. Your access or use of Ladali Fabrics's products, services, website located at URL: https://www.ladali-fabrics.com (“Site”), mobile site, mobile application (collectively called as “Platform”), is conditioned on your acceptance, without modification, of these Terms. If you do not agree to these Terms, you should not use the Services. You accept the Terms by using the Ladali Fabrics Services in any way. In this case, you understand and agree that Ladali Fabrics will consider your use of the Services as agreement to the Terms. The Terms include the provisions in this document, as well as those in the Privacy Policy and any additional terms that you agree to.

This platform is owned by Ladali Fabrics, a company incorporated under applicable laws in India.

By using this site, you acknowledge and confirm that:

These Terms are published and shall be construed in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 under the Information Technology Act, 2000, which requires publishing the rules and regulations, privacy policy and user agreement for access or usage of Ladali Fabrics Platform.

These Terms are an electronic record in terms of the Information Technology Act, 2000 and Rules thereunder as applicable and amended provisions pertaining to electronic records in various statutes under relevant Indian Laws. This electronic record is generated by a computer system and does not require any physical or digital signatures.

User Agreement

All references to “You” or “User”, as applicable, shall mean any natural or legal person that accesses, uses or agrees to become a buyer by registering on the Platform as a Registered User in order to avail the Services. The User can access the Site or the Platform in accordance with the terms and conditions as set out below. This Agreement / Terms of Use are for an indefinite period. Ladali Fabrics (“Company” / “We” / “Us” / “Our”), at its sole discretion, may modify these Terms at any time, without any prior written notice to you. You shall ensure periodical review of these Terms for updates or changes. If you don't agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes, and will be bound by them as is.

Eligibility

You represent, acknowledge and warrant that you are an individual of legal age, of at least 18 years, to form a binding contract. If you are under the age of 18 (Eighteen) years you have received your parent's or guardian's consent to these Terms on your behalf, to use the Services. We reserve the right to indefinitely refuse, suspend, terminate or block your access and use of our Services on our Platform through your registered account if it is brought to our notice or if it is discovered that you are under the age of 18 years and using our Platform without requisite permissions.

You represent, acknowledge and warrant that you are an individual of legal age to form a binding contract. If not, you have received your parent's or guardian's consent to these Terms on your behalf, to use the Services. If your use of the Services is prohibited by applicable laws, then you are not authorised to use the Services. We reserve the right to indefinitely refuse, suspend, terminate or block your access and use of our Services on our Platform through your registered account if it is brought to our notice or if it is discovered that your use or access of our Services or Platform is, in any manner, in contravention of applicable laws.

Charges

The Platform reserves the right to charge subscription and / or membership fee(s) in respect of any part or aspect of the Services, provided over the Platform, upon prior notice and also reserves the right to modify such charge(s) / fee(s) from time to time towards existing and / or newly introduced services, as the case may be. You are responsible for obtaining access to the service, and that access may involve third-party fees (such as internet service provider or airtime charges, messages or data charges). You are responsible for the fee(s) associated with the display or delivery of ordered products. In addition, you are responsible for all equipment necessary to access the service. Subscriptions are set to automatically renew, if applicable, unless and until you cancel the automatic renewal 7 days prior to the next renewal date.

We enable online verification and authorisation of payments through payment services providers and payment gateways. All Credit Card, Debit Card, E-Wallet and Net Banking transactions are processed over a secured encrypted connection.

The following payment modes are available on the Website:

Intellectual Property Rights

Unless otherwise stated, all material(s) including but not limited to texts, audios, videos or graphical images, software, trademarks, logos, service marks, domain names and other intellectual property rights (“IPR”), as reflected / affixed or contained within the Services, are the sole and exclusive property of Ladali Fabrics and as such are protected under copyright laws, trademark laws and other applicable laws. Any use by the User of IPR, without our permission, shall constitute infringement of our proprietary rights, which shall be vigorously prosecuted and pursued to the fullest extent permitted by law. Nothing contained in these Terms of Use constitutes any permission / transfer / licence for our IPR or any part thereof, in the name of the User. Nothing under these Terms of Use gives you any rights, title, claim, interest or privilege on our intellectual property in your favour.

Limited Licence

Subject to compliance with the Terms herein, Ladali Fabrics hereby grants you a personal, limited, non-exclusive, non-transferable, freely revocable licence to use Ladali Fabrics Services for personal and non-commercial viewing and downloading of extracts from this Site only. Except for the foregoing limited licence, no right, title, or interest shall be transferred to you. You should not (whether directly or using any software program) create a database in electronic or structured manual form by regularly or systematically downloading and storing all or any part of the pages from the Platform. Content on the Site or the Platform and / or Ladali Fabrics Services and / or products are provided to you AS IS for your personal and non-commercial use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed or rented or otherwise exploited for any other purpose, without prior consent.

Products and Pricing

Products: Ladali Fabrics enables the sale of a variety of products on its Platform. Each product on the Platform is sold subject to its product description. While Ladali Fabrics strives to provide accurate descriptions, pricing details and other information about the products appearing on the Platform, certain typographical or other errors may appear which may not always reflect the accurate position while you are placing your order. In such an event, Ladali Fabrics may, at its discretion, contact you for instructions or cancel your order and notify you of such cancellation.

Pricing: Pricing information relating to the product shall be disclosed to you at the time of your purchase. Ladali Fabrics does not guarantee that the price will be the lowest in the city, region, or geography. Prices and availability are subject to change without notice or any consequential liability to you. Ladali Fabrics will have the right to modify the price of the product and contact you for further instructions via the e-mail address provided at the time of registration or cancel the order and notify you of such cancellation. If Ladali Fabrics cancels the order after the payment has been processed, the entire amount will be remitted to your account from which the payment was made, subject to banking protocols.

Individual Registration, Access, Use of Service and Exchange of Information

To access the Services of purchasing products from this Site, you are required to open an Account by completing the registration process (providing us correct, complete and accurate details as prompted in the registration form). You agree that each registration to access or use our Services on the Platform is for a single individual user only. To access the service, you will be asked to enter your individual Username and Password. Therefore, we do not permit any of the following:

Upon registration, you shall be responsible for maintaining confidentiality of the password and the account including your personal details. You shall be responsible for ensuring that all such information / details are always up to date on the Platform. You agree that if you provide any information that is untrue, inaccurate, not updated or incomplete, or in case we have reasonable grounds to suspect that such information is untrue, inaccurate, not updated, incomplete, or not in accordance with these Terms of Use, or the account has been misused, we shall have the right to indefinitely suspend or terminate or block your access rights immediately without notice.

You shall be entirely responsible for all activities that occur under / through your account. By registering, you agree to these Terms of Use in addition to any other specific terms which shall be posted at an appropriate location of the platform. You also agree to immediately notify us of any unauthorised use of your account or any other breach of security and ensure that you exit from your account at the end of each session by signing off. The Company shall not be responsible for any unauthorised access or alteration of your account, transmissions of data, or any material sent or received or not sent or not received through the Site.

Hacking

You acknowledge that we are taking all reasonable precautions to ensure that all your personal information / data stored on our platform is secure. However, you agree and accept that in case, in spite of all these precautions on our part, there is any attack in the form of hacking, distributed denial of service (DDoS) attack, etc., which results in your personal data on our platform being compromised, we shall not be liable to you for any such loss or damage. In all such cases, you agree to indemnify us from all losses or damage caused to you resulting from such attacks.

We shall not be held liable for any loss or damage that may affect your computer, computer equipment, programmes, or any other material as a result of downloading material from our website or platform, or any of the sites we link to or that link to us.

Shipping and Delivery

We endeavour to deliver our orders across India, covering most postal pin codes via our courier partners. The processing and dispatching of an Order usually takes up to 48 hours from the time the Order is first placed. The date of delivery shall depend on your Pin / Zip code. Orders once confirmed cannot be edited. However, we may accept requests for address change within 12 hours of placing the order, provided such requests are made via email at care@ladali-fabrics.com.

In case you order products from our Platform for delivery outside India, additional import duties and taxes may be imposed. You will be responsible for payment of any such import duties and taxes, as applicable. We agree that we do not have any control over these charges and cannot predict their amount. For further details relating to shipping and delivery including duties and taxes for international shipping, please refer to our Shipping and Delivery Policy.

Disclaimer of Warranties

All the contents of the Site are only for general information or use. You understand and agree that your use of the Services is at your sole risk and that the services are provided “as is” and “as available”. In particular, Ladali Fabrics, its subsidiaries and affiliates, and its licensors or suppliers do not make any representations or warranties of any kind, express or implied, including without limitation that your use of the Services will meet your requirements; or will be uninterrupted, secure, timely or free from error; or that any information obtained by you will be complete, reliable, legal or accurate.

We reserve the right to disclose any personal information about you and your use of the Site without your prior permission if we have a good faith belief that such action is necessary to: conform to legal requirements or comply with legal process; protect and defend our rights or property; enforce these Terms; or act to protect the interests of our members or others.

Third Party Content

Certain links on the Site lead to resources located on servers maintained by third parties over whom we have no control. You agree and understand that by visiting such external websites you are out of the Site and are no longer using the Services. We have not reviewed these external websites and are not responsible for their content or availability. If you decide to access any of the third-party websites linked to the Services, you do so entirely at your own risk. We neither endorse nor accept any responsibility or liability for any damage, loss, or harm (direct or consequential) or any violation of local or international laws that may be incurred by your visit and / or transaction(s) on these websites.

Privacy Policy

Your use of the platform is also subject to our Privacy Policy as may be amended from time to time. By accepting the provisions of these Terms of Use, expressed or implied, you also accept the provisions of the Privacy Policy. Please review the Privacy Policy carefully prior to using our platform. If there is any conflict between the provisions within these Terms of Use and the provisions within the Privacy Policy, the provisions of the Privacy Policy will apply.

Additionally, by using the Services you acknowledge and agree that, while we are taking all reasonable precautions to secure all your personal information / data stored on our platform, internet transmissions are never completely private or secure. We shall not be liable to you for any loss or damage caused by any technologically harmful material such as viruses or a DDoS attack, or otherwise.

Communication

When You use the Services or send emails or other data, information or communication to Us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from us. We may communicate with You by email or by such other mode of communication, electronic or otherwise.

Non-Assignment

You shall not assign or transfer or purport to assign or transfer, either temporarily or permanently, your account details or this contract between you and us to any other person. You agree to accept that your account on the platform is non-transferable.

Exchange & Return Policy

Exchange, return and / or cancellation of your order placed on the Platform can be made, subject to certain conditions laid down under the respective National and International Return & Exchange Policy. You are therefore requested to review the applicable Return & Exchange Policy based on your location of delivery.

Indemnification

To the fullest extent allowed by law, you agree to defend, indemnify and hold Ladali Fabrics and our affiliates harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys' fees), arising from or related to: (i) hacking, any third-party claims or your access to or use of the Services or the Platform (including third-party use from your account); (ii) violation of these Terms, privacy policy and other terms and conditions; and (iii) violation of any law, rules and regulations or rights (including infringement of intellectual property rights) of a third party.

Force Majeure

We shall not have any liability for any interruption or delay in access to the Platform due to a Force Majeure Event. Our obligations in respect of the Services on the Platform will be postponed until circumstances beyond our reasonable control cease to continue. Force Majeure events include those resulting from natural hazards, disasters, labour unrest, embargo, strike, riots, lockouts, epidemic, pandemic, fire, flood, earthquakes, typhoons, war, acts of foreign enemies or other perils or circumstances beyond the reasonable control of the parties, including but not limited to acts of god, war or national emergency, government or court or statutory action, civil commotion or industrial dispute.

Waiver and Severability

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver by us of any of these Terms would take effect unless expressly stated in writing to you. If any provision of these Terms is found, by a court of competent jurisdiction, to be invalid, then that provision will be removed to the minimum extent necessary from the Terms. The remaining Terms will continue to be in full force and effect and enforceable.

Termination

The Terms of Use shall continue to apply unless terminated by us. We may, at our discretion, suspend or terminate your use of the platform or any service if we have reasonable grounds to suspect or believe that you have breached, violated, abused, or unethically manipulated or exploited any Terms hereunder, or have otherwise acted unethically.

Complaint and / or Feedback

Any complaints, concerns, questions or feedback with regards to content, comment or breach of these Terms shall be addressed in writing via post or through email signed with the electronic signature to care@ladali-fabrics.com, or call us at +91 98765 43210.

Customer Grievance Redressal Mechanism

Our Customer Grievance Redressal Mechanism is designed in conformity with the Consumer Protection (E-Commerce) Rules, 2020, outlining the framework for addressing customer grievances. We define a grievance as any deficiency or gap in goods / services delivery towards the commitment provided to the customer.

Our Customer Grievance Redressal Mechanism is designed to encourage the speedy and efficient resolution of your issue at the first point of contact. While we always aim to provide you with the best shopping experience, we understand that you may wish to express dissatisfaction towards our products, services, staff or policies, or you may have any query / feedback. We shall do our best to resolve your issue within 30 (Thirty) days from the date of its receipt. An acknowledgement of the receipt of complaint by way of ticket will be issued within 48 (Forty-Eight) hours from the receipt of your complaint.

Step 1: Customer Care

You can contact our Customer Care team via email at care@ladali-fabrics.com or call us at +91 98765 43210. We will address your concern / query within 4 (Four) days from receipt of your complaint by email.

Step 2: Customer Care Escalation

If your concern / query is not addressed within 4 (four) days or you are dissatisfied with the response from Step 1, you can reach out to our escalation desk. We will respond to you within 3 (Three) days from receipt of your email.

Step 3: Grievance Officer

If your query remains unresolved, you can escalate the matter to our Grievance Officer, who will respond within 3 (Three) days from the date of receipt of your email.

Step 4: Nodal Officer

In a rare and unlikely event that your issue remains unresolved despite escalation to our Grievance Officer, you can reach out to our Nodal Officer with your complaint number and background. The Nodal Officer will review the dispute and respond within 20 (Twenty) days from the date of receipt of your email.

Statute of Limitations

You agree and accept that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the services or these Terms of Use must be filed within one (1) year after such cause of action arose or be forever barred.

Dispute Resolution

We resolve to provide a cost-effective and neutral means of resolution in case of disputes arising out of or in relation to these Terms of Use, including any question regarding its existence, validity, or termination, within a period of 15 days (“Consultation Period”) after the dispute has been reported. In case the Parties are unable to resolve the disputes within the Consultation Period, the same shall be settled by arbitration governed by the provisions of the Arbitration and Conciliation Act, 1996. The Company shall appoint one (1) Arbitrator to conduct the arbitral proceeding on behalf of both the Parties. The decision of the Arbitrator so appointed shall be binding upon the Parties.

The venue / seat of Arbitration shall be Patna, Bihar and the language of arbitration shall be English. A dispute shall be deemed to have arisen when either Party notifies the other Party in writing to that effect.

Governing Law

These Terms and performance hereunder shall be governed by and construed in all respects in accordance with the Laws of India. Any action, suit, or other legal proceeding commenced to resolve any matter arising under or relating to these Services shall be subject to the exclusive jurisdiction of the courts at Patna, Bihar, India. The use of this Site, Platform or Services thereon is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions.

Entire Agreement

These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersede and replace all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.

Last updated: March 2026